The District may adjust the commodity charge for high water bills due to a leak. “Leak” refers to a structural or mechanical failure of the customer’s water piping system resulting in a significant loss of water. No adjustment shall be made for a loss less than 1,000 cubic feet per bi-monthly billing period or more than one adjustment in a twelve (12) month period per account. Intentional or accidental water use, loss due to vandalism, or theft does constitute a leak.
A leak or high usage shall remain the property owners’ responsibility to discover and repair any leak. To be eligible for a leak adjustment, the owner must complete repairs and submit a letter of request for adjustment along with proof of repairs. When the District observes a leak or high usage the owner must complete repairs within two (2) weeks of the date the occupant or owner was notified by the District, or otherwise knew or should have known of the leak. If there are no invoices or receipts available, a written assertion that the leak was repaired is acceptable. Failure to complete the preceding may forfeit any opportunity for a leak adjustment.