A customer may enter into a written payment plan to pay the current amount due in full by the due date and make payments towards the past due balance in a timely manner. Customers that comply with the payment plan will not be assessed late charges or penalties. Customers who fail to comply with the payment plan will be assessed all applicable late charges and penalties and rescheduled for shut-off as appropriate.
Payment plan guidance for customers that contact the District before service has been disconnected to make arrangements, in addition to paying the current balance by the due date will be as follows:
- Past Due Amounts less than $100 require 50% down with balance paid within 60 days.
- Past Due Amounts less than $250 require 20% down with balance paid within 120 days.
- Past Due Amounts greater than $250 require 20% down with balance paid within 180 days.
Payment plan guidance for customers that contact the District after service has been disconnected to make arrangements, in addition to paying the current balance due by the due date will be as follows:
- Past Due Amounts less than $100 require 100% down.
- Past Due Amounts less than $250 require 50% down with balance paid within 60 days. Past Due
- Past Due Amounts greater than $250 require 50% down with balance paid within 120 days.